Store Policy
Customer Care
It is Ancient Earth Soap Company’s policy and responsibility to provide excellent service 'our' customers. Customer feedback helps us measure whether our services are meeting needs and expectations. It also helps us identify problems that need to be solved. High-quality customer service depends on customer feedback. While praise is always welcome, constructive criticism is truly helpful in the long run.
The purpose of this policy is to establish uniform standards and procedures for responding to customer feedback, thus making sure those responses are timely and that issues do not “fall through the cracks.” The policy strives to treat every interaction with our customers as an opportunity to produce a satisfied customer, or at least one who feels that he or she was listened to and taken seriously, even if it was not possible to meet his or her request.
When possible, complaints, questions, and requests for service should be resolved in “real-time” on the same day they arrive. However, in many instances, referral and follow-up are necessary in order to fully understand and resolve the issue. In such instances, the following standards for acknowledgment and resolution should be followed.
Acknowledgment
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All complaints, questions and requests for service should be acknowledged within one business day.
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This acknowledgment should note the person to whom the issue has been referred and when the customer can expect a response.
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If the customer feedback is delivered by phone or in person, this acknowledgment should be given verbally during the call or visit.
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If the customer feedback is delivered by e-mail, the acknowledgment should be given by email.
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If the customer feedback is delivered by postal mail the acknowledgment should be sent via telephone, postal mail or e-mail, whichever is appropriate.
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For written acknowledgments, templates with standard language should be used to minimize staff processing time.
Resolution
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A substantive response should be provided within seven business days.
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This response should include Ancient Earth Soap Company's analysis of the issue and the proposed resolution. Clear reasons should be given if it is not possible for the Ancient Earth to accommodate the customer’s request.
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If a resolution is not possible within seven business days, the customer should be notified and given the date by which they can expect a response.
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The resolution can be communicated to the customer verbally, by e-mail or by postal mail, depending on the communication method most appropriate to the situation.
Response Procedure Calls
E-mails or Postal Letters to the Gymnastics Center Office
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When customers send e-mail (or postal mail) to the AncientEarthSoaps@gmail.com with complaints, questions, and requests for service, a representative will send an acknowledgment e-mail (or postcard) within one business day.
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Of course, if the Ancient Earth is able to answer the question or resolve the issue right away without investigation, it will do so and let the customer know. In such instances, a separate acknowledgment email (or postcard) is not necessary.
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Also within the first business day, Ancient Earth will forward the item to the appropriate staff for a response, noting the expected resolution date.
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The representative receiving the referral is responsible for resolving the issue per the above standards.
Additional Comments
Since customers do not always know to whom to direct their concerns, any representative answering the phone is called upon to be a customer service agent. When transferring a caller, staff should always take the caller’s number so that they can call back if need be.
Response Standards
Privacy & Safety
Section One - What do we do with your information?
When you purchase services from our business, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address.
When you browse our services, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our shop, new products, and other updates.
Section Two - Consent
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information, at any time, by contacting us at AncientEarthSoaps@gmail.com or mailing us at:
Ancient Earth Soap Company
10883 Hawthorne Berry St.
Las Vegas, NV, 89141, United States
Section three - Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Section Four - Third-Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Section five - Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Section Six - Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Section seven - Changes to this Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our firm is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell services to you.
Questions and Concerns
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at AncientEarthSoaps@gmail.com
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments